Everything you need to know about working with Launch Sites Pro. Can't find your answer? Contact us directly.
Most websites are completed within 7-14 days. The timeline depends on your package and complexity of requirements. LaunchPad sites typically take 5-7 days, while E-commerce Pro sites may take 10-14 days. We'll provide an exact timeline in your custom quote.
The setup fee covers everything needed to launch your website: custom design, development, content integration, mobile optimization, basic SEO setup, security configuration, and initial training. There are no hidden costs or surprise fees.
We can work with whatever you have! If you have existing content and images, we'll optimize them for your new site. If you need help, we can source professional stock photos and help write compelling copy as part of our service.
We include revisions in every package. You'll see the design before launch and can request changes. We work with you until you're completely satisfied with the result.
LaunchPad ($300) is perfect for simple business websites with essential pages. Business Growth ($600) adds advanced features like contact forms, blog, and analytics. E-commerce Pro ($1,200) includes full online store functionality with payment processing and inventory management.
Yes! We offer two bundle packages with great savings: The SEO Boost Bundle ($2,400, save 15%) includes setup + 3 months of service, and the E-commerce SEO Pro Bundle ($5,750, save 11%) includes setup + 3 months of service for online stores.
We offer flexible payment options: 1) 50/50 Split - pay 50% to start and 50% before launch for packages over $500, 2) E-commerce Pro 3-Payment Plan - split $1,200 into 3 monthly payments of $400, and 3) Annual Maintenance Discount - pay 12 months upfront and get 2 months free (17% discount).
Additional pages cost $75 per page during initial website development. After your site launches, new pages cost $125 each. We recommend planning your pages during the initial development to take advantage of the lower rate.
Yes! We offer a Basic E-commerce Add-on for $300 (one-time setup fee) that adds e-commerce functionality for 1-5 products to the Business Growth package. For larger stores, we recommend the E-commerce Pro package.
Monthly maintenance is a comprehensive managed service that includes premium hosting with CDN, SSL certificates, 24/7 security monitoring, automated daily backups, software updates, uptime monitoring, monthly content updates (30-90 minutes depending on package), technical support, and performance optimization. It's designed to keep your website secure, fast, and current without any technical work on your part.
Yes, you can cancel anytime after the first 12 months. However, you'll be responsible for finding your own hosting, managing security updates, handling backups, and troubleshooting any technical issues. Based on our analysis, managing these services yourself typically costs $200+ per month and requires 5+ hours of your time monthly. We recommend keeping maintenance for peace of mind and continued professional support.
Your monthly maintenance fee covers a managed hosting service that includes the website platform, ongoing updates, and technical support. The underlying source code is part of our proprietary development system. However, if you'd like to purchase full ownership of your website's source code, we offer a buyout option for 12 months of your package's monthly maintenance fee.
The source code buyout fee is 12 months of your monthly maintenance cost: LaunchPad ($720), Business Growth ($1,080), or E-commerce Pro ($1,800). This one-time fee gives you complete ownership of all source files, database structure, and custom code. You'll be able to host the website anywhere and make unlimited modifications. The buyout compensates for our development investment and the loss of recurring revenue.
No hidden fees! Our pricing is transparent. The only additional costs might be premium plugins for specific features you request, which we'll discuss and approve with you first.
LaunchPad ($60/month) includes core services: hosting, security, backups, 30 minutes of content updates, and 48-hour support response. Business Growth ($90/month) adds monthly performance reports, Google Analytics insights, SEO monitoring, 60 minutes of updates, and 24-hour support. E-commerce Pro ($150/month) includes everything plus conversion optimization, 90 minutes of updates, 4-hour priority support, product/inventory management, and sales tracking. For complete details and pricing comparison, see our dedicated maintenance page.
Content updates include text changes, image swaps, adding testimonials, updating contact information, menu changes (for restaurants), adding new team members, blog post publishing assistance, and minor layout adjustments. Major redesigns, new page creation, or complex functionality changes are quoted separately. We track time transparently and will always notify you before exceeding your monthly allowance.
Support response times vary by package: LaunchPad clients receive responses within 48 hours, Business Growth within 24 hours, and E-commerce Pro within 4 hours during business days (Monday-Friday, 9am-6pm PT). Emergency issues affecting site functionality are prioritized and addressed the same day for all maintenance clients.
Our 24/7 monitoring system automatically detects outages and begins recovery procedures immediately. You'll receive an email notification, and our team will work to restore your site as quickly as possible. We maintain automated backups and can restore your website within 2-4 hours in most cases. Downtime is rare due to our premium hosting infrastructure, but we're prepared to handle any issues that arise.
Business Growth and E-commerce Pro clients receive detailed monthly reports including website traffic highlights, page performance metrics, security scan results, uptime statistics, and SEO health scores. The reports also include a summary of all maintenance tasks performed and recommendations for improvement. LaunchPad clients can request reports for an additional $25/month.
Yes! You can change your maintenance plan anytime with 30 days notice. Upgrades take effect immediately, while downgrades take effect at your next billing cycle. If you downgrade, you'll retain access to higher-tier features until your current billing period ends. We're happy to help you choose the right plan as your business needs evolve.
Yes, we perform automated daily backups of your entire website, including all content, images, and settings. Backups are stored securely off-site and retained for 30 days. We can restore your website to any point within the last 30 days if needed. For E-commerce sites, we also backup transaction data and inventory changes to ensure no sales information is lost.
We're flexible! If you need additional content updates beyond your monthly allowance, we charge $75/hour for extra work. For ongoing needs, we can create a custom maintenance plan or recommend upgrading to a higher tier. We'll always discuss additional costs upfront and get your approval before proceeding with any work beyond your plan's scope.
Your website will remain active for 30 days to give you time to transition. We'll provide you with all your content, images, and database files so you can recreate your site elsewhere. However, you won't receive the source code or custom functionality - you'll need to rebuild those features with another developer or platform. The source code buyout option ensures you get everything and can continue without any rebuilding.
Simply email us at support@launchsitespro.com with your request. Include your website URL, describe the changes needed, and attach any new content or images. We'll acknowledge your request within your plan's response time and provide an estimated completion date. For urgent requests, include 'URGENT' in your subject line.
Absolutely! Our security monitoring includes malware scanning, threat detection, and automatic blocking of malicious traffic. If your site is compromised, we immediately begin cleanup procedures, identify the vulnerability, patch the security hole, and restore your site from a clean backup. Security issues are treated as emergencies and resolved the same day for all maintenance clients.
We use modern web technologies including React, Next.js, and Tailwind CSS. This ensures your site is fast, secure, and mobile-friendly. All sites are built with clean, maintainable code following industry best practices.
Absolutely! Every website we build is mobile-first and responsive. It will look and work perfectly on all devices - phones, tablets, and desktops. Mobile optimization is included in every package.
Yes, hosting is included in your monthly maintenance fee. We use reliable, fast hosting with automatic backups and security monitoring. You don't need to worry about technical hosting details.
Yes! We provide an easy-to-use admin panel where you can update content, add blog posts, and make simple changes. We also provide training and documentation to help you manage your site.
SEO Boost ($1,500 setup + $450/month) is designed for service businesses and includes comprehensive SEO audit, Google Analytics 4 setup, local SEO optimization, keyword research, content optimization, and monthly reporting. E-commerce SEO Pro ($4,500 setup + $650/month) is specifically for online stores and includes everything in SEO Boost plus product SEO, conversion rate optimization, shopping feed optimization, advanced e-commerce tracking, and sales performance analysis.
SEO is a long-term strategy. You'll typically see initial improvements in 30-60 days (better site speed, technical fixes, local listings). More substantial results like improved rankings and increased organic traffic usually take 3-6 months. We provide monthly reports so you can track progress and see the value of our work.
No reputable SEO company can guarantee specific rankings, as search engines constantly update their algorithms. However, we do guarantee our process: comprehensive audits, proven optimization techniques, transparent reporting, and ongoing adjustments based on performance data. Our track record shows consistent improvements for clients who commit to the process.
The setup fee covers the comprehensive foundation work: complete SEO audit, Google Analytics 4 configuration, Google Search Console setup, keyword research and strategy, technical SEO fixes, local SEO optimization (Google Business Profile, citations), initial content optimization, and creation of your ongoing optimization roadmap.
No, our SEO add-ons are exclusively available for Launch Sites Pro websites. This allows us to guarantee better results because we control the technical foundation from day one. Our websites are built with SEO optimization in mind, ensuring maximum effectiveness of our SEO services.
You'll receive detailed monthly reports including keyword ranking changes, organic traffic growth, technical SEO health scores, local SEO performance (for applicable businesses), conversion tracking, and specific recommendations for the following month. All reports are easy to understand with clear explanations of what the data means for your business.
Our SEO services focus on organic search optimization, which provides long-term, sustainable results. While we don't manage Google Ads campaigns, our SEO work often improves your Quality Score for ads. If you need paid advertising, we can recommend trusted partners or discuss custom solutions for integrated marketing approaches.
You can cancel anytime after the first 12 months with 30 days notice. All the optimization work we've completed (technical fixes, content improvements, local listings) stays with your website. However, ongoing monitoring, reporting, and monthly optimizations will stop. Many clients find the continued value worth maintaining the service long-term.
Our bundles offer significant savings! The SEO Boost Bundle saves you 15% with setup + 3 months of service for $2,400 (save $450). The E-commerce SEO Pro Bundle saves you 11% with setup + 3 months of service for $5,750 (save $700). These bundles ensure your SEO gets started strong with consistent optimization.
Yes, we work with businesses nationwide! All our communication is done via email, phone, and video calls. Location doesn't matter - we've successfully helped businesses across the country.
We provide ongoing technical support via email and phone. Response times are typically within 4 hours during business days. For urgent issues, we offer same-day support for maintenance clients.
Absolutely! We offer bundle packages that combine website development with SEO services. The SEO Boost Bundle saves 15% and the E-commerce SEO Pro Bundle saves 11%. This approach is ideal because we can build your website with SEO best practices from the ground up, ensuring better long-term results than adding SEO to an existing site.
That's great! We can always add new features, upgrade your package, or build custom functionality as your business grows. We're here to support your success long-term.
We start with a discovery call to understand your business and goals. Then we create a custom design based on your brand and requirements. You'll see the design before development and can request changes until you're satisfied.
We provide regular updates throughout the project. You'll receive progress reports at key milestones and can always contact us for updates. Communication is key to our success.
We can often accommodate rush requests for an additional fee. ASAP delivery (2-3 days) is possible for simple sites with a 50% rush fee. Contact us to discuss your timeline needs.
Yes! We provide comprehensive training sessions and documentation. You'll know how to update content, add new pages, and use all the features we've built for you.
We're here to help! Get in touch and we'll answer any questions about your project.